Biography

Heather Wheeler is a Senior Principal at CSG Government Solutions in its Child Support and Child Welfare Practices. She has more than 25 years of executive experience supporting state government programs, including 15 years in leadership roles for public assistance programs in Idaho and Alaska.

Heather is an expert in Organizational Change Management, helping organizations navigate complex system, operational, and process changes. Her focus on strong executive sponsorship, stakeholder engagement, communication, and training enables states to achieve sustained adoption of transformation efforts that improve the efficiency and performance of IT systems and program operations. Over the past year, she has overseen the implementation of a new child welfare system in Connecticut and new child support systems in Alaska and Nevada. Her ability to prepare state leadership and staff with the resources and knowledge needed to operate in the new system environments significantly contributed to the success of these engagements.

Heather is known for mentoring her teams and delivering high quality services for our clients. Her contributions to national organizations such as the Human Services IT Advisory Group and National Child Support Engagement Association continue to advance the programs that she serves. Heather holds a master’s degree in public administration from the University of Alaska and is a Prosci-certified Change Management Professional and PMI-certified Project Management Professional.