Andrei Perumal is Managing Partner for Wilson Perumal & Company, which was founded on the insight that companies are struggling with the level of complexity in today’s world and need to rethink traditional approaches to strategy and execution. WP&C brings a distinct point of view, deep experience, and unique methodologies to help clients tackle complex, systemic issues. Whether they want to lower costs, accelerate growth, or reduce risk, WP&C can help seize previously untapped opportunities.
Andrei Perumal is a seasoned advisor to senior leaders in both industry and government and an innovative thinker on complexity, strategy, and operations. He has deep business and technical expertise across a variety of disciplines, and draws from his broad base of experience to help clients solve their most critical strategic and operational issues. Prior to WP&C, Perumal was an officer in the U.S. Navy. He then went on to work as an engineer/project manager for Beal Aerospace Technologies before becoming a senior associate consultant with Bain & Company. Immediately before WP&C, Perumal served as a senior executive for Accenture after it acquired George Group Consulting, for which Perumal was a Principal. He earned a Bachelor of Science in aeronautical/astronautical engineering from the Massachusetts Institute of Technology.
Areas of expertise
Identifying and addressing potential risks, Regulatory requirements affecting the business.
High Reliability Cybersecurity Operations
Breaches in cybersecurity remain a top boardroom concern. But while many companies take a technology-first approach to cybersecurity, most breaches are human-performance related. Wilson Perumal addresses this critical gap.
Despite increased spending, breaches are on the rise
In 2017, an employee at the world’s largest shipping conglomerate saw computer screens suddenly turn black and irreversibly lock. In 2019, the City of New Orleans declared a State of Emergency in the aftermath of a cyberattack on all government computers. And later that year, a ransomware attack toppled an Arkansas-based telemarketing firm, causing it to suspend operations and leave hundreds of employees jobless days before Christmas. These are the nightmare scenarios that everyone dreads and no one is immune, even the most sophisticated companies. But how are such incidents prevented? The right technology is imperative, of course, but that is insufficient—as reflected in the growing number of serious incidents.
Customer & Product Profitability
Product Portfolio Optimization
Operating Model Redesign
Culture Measurement & Change
Human & Org. Performance
Human Performance: The missing layer of defense in a complex world
While companies continue to focus their investments in cybersecurity in technology, more than 95% of breaches are attributable to breakdowns in human performance. Failure to update software, poor password protocols, lack of compliance—cyber breaches are rarely due to the lack of sophistication of the technology. Unfortunately, adding additional layers of technology can sometimes inadvertently exacerbate the situation. As technology complexity increases, the points of potential breakdown grow geometrically. The net effect is an increase—not improvement—in enterprise cyber risk.
Enter the High Reliability Cybersecurity Operations (HRCO)
Fortunately, an analog exists for how to address this type of risk, and leverage human performance as a critical layer of defense: the High Reliability Organization. HROs came of age in the energy industry in response to growing industry complexity and catastrophes such as Deepwater Horizon.
HROs are defined by a set of behaviors that are uniquely capable of navigating highly complex, distributed environments where the threat of catastrophic risk is ever-present, and constantly changing. They are unwaveringly watchful, prepared to catch the unexpected. They identify emerging issues early and learn from every event, leading to systemic knowledge. Wilson Perumal makes it possible for any company to measure its alignment with HRO behaviors, then address the gaps.
HRCOs employ these HRO principles to provide an additional layer of cybersecurity: human performance. Companies need the right technology, but even the best technology will fail, or become obsolete in the face of ever-more-sophisticated hacks. Strong protocols and procedures are imperative, but even those won’t account for every scenario. At the end of the day, inculcating HRCO behaviors is critical because when technology and process fail, human performance is all that’s standing between you and a cyberattack.
WP&C is the leader in helping large enterprises maximize human performance to minimize risk
Wilson Perumal leverages our deep HRO expertise and broad technology strategy experience to help you close what is the single biggest cybersecurity gap in most organizations. WP&C delivers leading cyberoperations performance without the complexity and risk of a tech-centric approach by addressing all three critical drivers of cyber operations excellence—Technology, Processes, and Human Performance. Wilson Perumal is the leader in implementing HRCO practices and will help you reduce incident, breach, and compliance risk while minimizing costs.
Wilson Perumal & Company is a leading international management consulting firm, with operations in North America and Europe
Wilson Perumal works with leading corporations, private equity firms, and governmental organizations on some of their toughest strategic, organizational, and operational challenges.
Wilson Perumal’s focus is helping these organizations develop and execute strategies for successfully competing in a complex world.
In complex times, companies need fresh perspective. Wilson Perumal & Company was founded on the insight that companies are struggling with the level of complexity in today’s world and need to rethink traditional approaches to strategy and execution.
Wilson Perumal can help you transform your business. They bring a distinct point of view, deep experience, and unique methodologies to help you tackle complex, systemic issues. Whether you want to lower costs, accelerate growth, or reduce risk, they can help you seize previously untapped opportunities.
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