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Tuesday, December 5, 2023

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Florian Forst
Arthur D. Little
Partner, Head of Financial Services Central Europe


Florian is a Partner and member of ADL’s global Financial Services Core Management Team and Head of Financial Services Central Europe. He supports top decision makers of leading financial institutions mainly in Germany and Austria on strategy, innovation, and cutting edge topics as well as on all aspects of digital business models. Forst started his career with McKinsey & Company in 2000. He moved to UniCredit Group in 2007 to establish and lead the inhouse-consulting unit, supporting the group across Europe in highly demanding growth, restructuring, and change projects. In 2016, he joined zeb consulting, a leading European consulting boutique focused on financial services, as a Partner. There, he built his client franchise, advising senior leaders of international/European universal banks, German private banks, financial services infrastructure providers, and PE firms. He is a lawyer by training, having studied at the Universities of Munich and Oxford. He holds a PhD in Company Law from the University of Munich.

Areas of expertise

Growth programs and restructuring efforts, Omnichannel banking, including sales steering models and organizational set-up, Platform/open banking and customer-driven E2E digitalization

Group Overview

The financial services industry, which accounts for roughly 20% of the global economy, faces disruption from all sides. Increased competition, the impact of technology and digitalization, calls for greater financial stability and global volatility – demands on the sector are growing. But with disruption comes opportunity. ADL helps their financial services clients to anticipate pressing challenges and innovate to capitalize on the potential of an industry changing at pace. From customer management to big data, analytics and payments technology – financial services will continue to play a key role in the future of every industry. ADL’s services help clients realize potential and create value. DIGITAL TRANSFORMATION ADL helps clients design and implement digital roadmaps, determining the appropriate levers, ecosystems and organizational considerations to drive through digital progress. OMNICHANNEL & CUSTOMER MANAGEMENT ADL improves customer satisfaction and business performance using digital and IT innovation to optimize customer experiences and create better management tools. BIG DATA & ANALYTICS ADL develops data analytics to predict and prevent clients' losses, identify opportunities for upselling and advance understanding of customer segmentation. PAYMENTS ADL develops disruptive operational approaches in payments to realize untapped potential in payments and portfolio management activities.

Firm Overview

The world is moving faster than ever. The rules of the game are constantly shifting. People, organizations and societies are embracing change at pace and being reshaped by new technologies, deeper connectivity and the convergence of ideas and industries. And convergence isn’t just disrupting existing systems and markets – it’s creating entirely new ones, representing challenge and opportunity in equal measure. Organisations are increasingly dealing with opposing forces which test their resolve. Performance today or innovation for tomorrow? Competition or collaboration? Investment in people or technology? Only those who can anticipate change, innovate and adapt will thrive and move ahead. Arthur D. Little links people, technology and strategy to help clients balance these opposing forces, overcome today’s biggest challenges and seize tomorrow’s most promising opportunities. As people, organizations and societies embrace change at pace, its leaders must anticipate, innovate and transform ever faster. We help our clients overcome today’s most pressing challenges and seize tomorrow’s most promising opportunities. With a powerful blend of creative thinking and scientific rigor Arthur D. Little links people, technology and strategy to find original and pragmatic ways to accelerate performance, innovate through convergence and digital, and make a positive impact on the world.