Cognizant is bringing ServiceNow AI agents into its open-source Neuro AI Multi-Agent Accelerator, giving enterprises a way to coordinate agents across the systems they already use. The integration lets companies connect ServiceNow agents with custom-built systems and third-party platforms without costly custom work. For businesses trying to scale agentic AI, the goal is to stop vendor-specific agents from operating in separate silos.
Data shows that more than 70 percent of enterprises expect to invest in a combination of prebuilt standalone AI agents, custom agents, and embedded software applications. Jason Bremner, Research Vice President at IDC, stated that "enterprises are best supported by an agent orchestration framework" like Cognizant's accelerator to manage these disconnected systems in a single location.
The joint architecture allows corporate teams to assemble multi-agent pipelines through direct text prompts or by utilizing prebuilt networks spanning sales, finance, supply chain, and customer service. As new ServiceNow agents come online, they register directly into the Neuro AI ecosystem. All agent activity respects pre-existing access controls and audit logging to maintain corporate compliance.
The combination pairs ServiceNow's portfolio with Neuro AI's governance capabilities to drive scale. Babak Hodjat, Chief AI Officer at Cognizant, stated that "the value is in networks of agents working together" rather than a single vendor platform. Amit Zavery, Chief Product Officer at ServiceNow, added that the tool helps organizations "connect data, AI and workflows across their business with context and control."