Deloitte Digital, the creative consultancy arm of Deloitte, has partnered with Salesforce to introduce the Agentic Patient Services suite, a new generation of intelligent AI agents built on Agentforce and designed
Deloitte’s research shows that 66% of life sciences leaders believe major change is needed in patient services, highlighting the opportunity for AI-driven solutions to enhance care delivery. These agents will reduce manual workloads, eliminate duplicate records, and personalize engagement plans based on patient behavior and risk profiles.
Pete Lyons, Life Sciences Consulting Leader at Deloitte, stated, “Deloitte’s life sciences agents built on Agentforce can help provide an enhanced, data-driven experience for patients and improved business value to clients, including increased efficiency and improved service outcomes.”
Frank Defesche, GM and SVP of Life Sciences at Salesforce, added, “Deloitte’s Agentic Patient Services will help us deliver experiences that are intelligent, personalized, accurate, and, most importantly, designed to improve outcomes.” The Patient Intake Agent will be showcased at Dreamforce 2025 and made available through AgentExchange this fall, marking a significant step toward integrating AI and human collaboration in healthcare operations.