ZS has announced an expanded partnership with Salesforce to offer consulting and implementation services for Agentforce, Salesforce’s digital labor platform. As a management consulting and technology firm, ZS supports companies across industries such as pharma, healthcare, MedTech, travel, and retail in blending human and AI-driven workforces to improve productivity and business outcomes. Through this partnership, clients can deploy and scale AI agents using

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a trusted and comprehensive platform while ensuring governance and compliance. SVP of Global Alliances & Channels at Salesforce, Phil Samenuk stated, “Organizations need a new labor model that unlocks the full potential of humans with AI at work. ZS is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor.”

ZS has developed industry-specific applications for Agentforce, helping clients streamline workflows, automate tasks, and enhance decision-making. In pharma and healthcare, ZS and Salesforce integrate AI into sales and engagement workflows to improve provider and patient interactions. In Medtech, AI agents manage product warranties, returns, and field services, while travel and retail clients use the platform for lead scoring, contract automation, and sales development. “Agentforce opens up real opportunities for organizations to boost productivity, improve customer experiences and bring AI into day-to-day work in a meaningful way,” highlighted Swati Gokhale, ZS Principal for Strategic Alliances and Investments.

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