Robin Dufresne is an executive vice president and senior practice director for child support, child welfare, and healthcare and human services with CSG Government Solutions, a national leader in IT management consulting for complex projects that modernize the technology and business processes of large government programs. Since she joined CSG in 2012, Dufresne has had a significant impact on its growth and culture, supporting its expansion to serve 48 states and territories, while significantly growing its workforce with hundreds of consultants.
Dufresne has nearly 20 years of IT consulting experience. She is a nationally recognized thought leader in healthcare IT and reform initiatives for government public assistance programs. She has collaborated with the Centers for Medicare and Medicaid Services (CMS) as a member of the Medicaid Technology Alliance to help guide states toward the implementation of modular systems that lower operational costs and improve outcomes. She also served as the board chair for the Private Sector Technology Group and led collaboration activities between CMS and the State Technology Advisory Group. Dufresne previously served as the Medicaid operations director for MaineCare Services and holds a master’s of science in management with a concentration in healthcare administration from New England College.
