Digitization of Healthcare System Continues, ServiceNow Plays Key Role

Surprisingly not all health systems have fully converted to managing their operations through more efficient software solutions. Perhaps one of the points of resistance to full digitization is the complexity of transitioning patient data, particularly when a significant portion of it is sensitive.

Yet ServiceNow, a cloud-based service management platform, is winning large healthcare systems over. The company’s solution set is a good fit for the largest and most demanding enterprises.

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According to the former IT director for Broward Health, Tony Ruiz, “The clinical staff can now devote their time to better customer service and projects, rather than working on ad hoc requests,” further adding, “We can now generate business intelligence for the volume and type of catalog requests. This gives us a reference point for further operational automation. It is a win-win proposition for us.”

ServiceNow started out offering a more streamlined process for managing helpdesk tickets and to keep up with growth expectations, expanded into other areas such as financial software and human capital management. With its Finance Operations Management vertical, it aims to speed up the time it takes for a business to close its books. With its New Mobile app, business clients can customize their apps without having to write a line of code.

Recently, there was a major change in ServiceNow’s leadership ranks. In October 2019, ServiceNow's then-CEO, John Donahoe, stepped down from his position to join Nike as their new President and Chief Executive Officer giving way to Bill McDermott to take the reins.

Since joining, McDermott has delivered a winning quarter for investors, which saw the company’s share price jump to its highest-ever rate at $341 a share. And the former SAP CEO has no plans on slowing down.