KPMG is embarking on a transformative journey, allocating a $2 billion budget to infuse generative artificial intelligence (AI) into every facet of its operations, aiming to equip its 270,000-strong workforce worldwide with AI proficiency. Spearheaded by Steve Chase, KPMG's vice chair of AI and digital innovation, and David Rowlands, the global head of artificial intelligence, the firm seeks to revolutionize tasks ranging from drafting meeting minutes to analyzing tax documents. With a mission to integrate AI comprehensively, KPMG aims to position itself competitively in the market, aligning with the evolving needs of its clientele.
The firm's ambitious initiative includes extensive training programs to empower its professionals as AI ambassadors, enabling them to showcase the technology's potential applications and address client inquiries effectively. KPMG's recent 24-hour global training marathon underscores its commitment to upskilling its workforce rapidly. While navigating challenges such as evolving technology and maintaining productivity gains, KPMG anticipates growth opportunities as it anticipates rising demand for generative AI adoption among clients. The firm's strategic partnership with Microsoft and its internal development of AI tools signify its dedication to leading the AI revolution in the professional services sector.
