Kyruus Boosts Patient Engagement With Epion Health Acquisition

Kyruus, a provider of search and scheduling solutions for healthcare providers, announced plans to acquire Epion Health, a leader in digital patient engagement solutions. The combination will focus on offering healthcare organizations and providers a single-solution for patient access and digital engagement.

Kyruus has experienced record growth in 2021, buttressing its position via the acquisition of care transparency provider HealthSparq. The firm currently serves more than 300,000 providers through its provider search and scheduling platform.

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Once the two join forces, they will serve more than 500 health systems and medical groups, offering tools for provider search, pre-visit intake, scheduling, payments collection, and provider data management. Epion’s customers will also have the opportunity to syndicate provider profiles and draw new patients by reaching out through digital locations where people search for care, such as search engines and health plan directories.

As the medical industry continues its advance into the information age, providers who lack a digital presence are facing challenges from patients who no longer have the patience for the old ways of doing business. A report from Zippa claimed that 40% of appointments are now booked after business hours, and the overwhelming majority (67%) of patients prefer online booking to over the phone. According to Zocdoc, more than one quarter of patients who are unable to book an appointment on the first call to a provider’s office wait a few weeks before trying again, potentially delaying needed care. Flexibility is also critical, with an average of 42% of patients expressing a willingness to switch physicians if they do not offer a good digital experience.

“Epion Health is a trusted partner to hundreds of health systems and medical practices,” said Graham Gardner, MD, Kyruus Chief Executive Officer and Founder. “By bringing our solutions together, we are uniquely positioned to deliver an end-to-end offering that makes it easy for patients to find and schedule care, complete pre-visit tasks, and meaningfully engage with their providers regardless of where they begin their search.”

Kyruus is backed by a group of investors well-versed in the medical industry, including the likes of Salesforce Ventures, Francisco Partners, Providence Ventures, UPMC Enterprises, Cambia Health Solutions, and Highland Capital Partners.