Global consulting and digital services provider ICF was recently awarded the 2022 Americas U.S. Federal Partner of the Year designation for its continued success in partnering with ServiceNow’s federal team to rapidly provide digital solutions to the U.S. government.
The firm is a ServiceNow Elite Partner, with more than 500 ServiceNow-certified technical consultants providing solutions tailored toward the U.S. federal civilian and national defense markets. In 2021, the consultancy completed more than 250 deployments on the Now Platform, as its Digital Service Centers provided more than150 apps designed to quickly improve client business outcomes.
"ICF is one of the most capable partners to deliver ServiceNow to federal agencies," said Steve Walters, Vice President of Federal at ServiceNow. "Its collaborative approach to sales and marketing, dedicated ServiceNow practice, platform accelerator library and expertise across all platform modules has contributed to high customer satisfaction scores for an impressive four years in a row."
ICF currently has more than 50 ongoing ServiceNow-related projects, including work for clients such as the U.S. Department of State, The U.S. Department of Health and Human Services, and the U.S. Department of Commerce. Combining public sector domain expertise with a variety of platform partners and digital practices, ICF delivers scalable, responsive solutions that support client mission outcomes. The firm’s solutions assist mission leaders in solving critical problems, modernizing systems, and harnessing the power of data and analytics to drive digital transformation and positive change.
2022’s ServiceNow Partner award recipients were determined based on 2021 performance and attributes such as revenue contribution/growth, product line expansion, workflow and skill competencies growth, and business innovation combined with associated digital transformation impact. ICF was previously named ServiceNow’s #1 Federal Partner of the Year in 2019 and is a platinum-level sponsor for ServiceNow’s Federal Forum 2022, which will occur in March.
ICF has a long history of providing services to the U.S. government, and this latest award from ServiceNow demonstrates its capabilities in providing exceptional service to clients utilizing one of the world’s top ITSM application ecosystems.